Please Hold: Should I answer the phone while I am meeting with a customer in the office?

Q: What is the proper procedure when you have someone in your office and your phone rings?  I’ve always thought that the person in your office deserves the first courtesy unless you’re expecting some sort of emergency or “important” call.  Other people in my office believe you should answer the phone regardless of the person in your office that is speaking with you.

 

A: Since the phone ringing can be distracting, it is acceptable for someone to answer the phone. However, it would be appropriate for that person to tell the caller that he or she is with someone at the time and that he or she will call back.

 

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