Time for Texting: Your boss or superiors

by epi on July 26, 2013

Q: When is it okay to text your boss or superior for work reasons?

A: The key here is to establish with your boss whether it is appropriate or not to communicate via text message. In some office settings, most communication is accomplished through email, but texting can be a lot quicker and more efficient when sending a message to a group. For something as simple as saying you aren’t able to come in or that you will be late can be acceptable considering it doesn’t require much discussion and it is likely that they will see the message sooner than via email. You can establish this by asking your boss when you are expected to follow up on something small, “Would you mind if I texted you or would you prefer that I call or email?” It is important not to assume and to ask before going ahead and texting your superior.

{ 4 comments… read them below or add one }

Jain Lynn Martin November 29, 2013 at 8:22 pm

It is unacceptable for a boss to text message an employee. Text messages are reserved for friends & loved ones – NOT for a professional relationship! It is crossing boundaries for an employer to resort to yet another way of reaching an employee. They already have access to employees via email, instant messaging & phone calls – why do they need to take over a fun communication tool & turn it into a commanding tool? A co-worker (who is not my friend) text messaged me at 7:51am this morning about a Black Friday project. I was asleep at the time but woke up with a smile, thinking it was a friend sending me a message. My smile faded when I saw who it was from. It is completely inappropriate to wake an employee during sleep hours & resorting to this underhanded tactic. I switched off my phone & went back to sleep, logging on to my computer at the established work starting hour of 9am. It is important to set the standard that this is not okay, which is the reason I chose to switch off my phone. Am I the only person who feels this way? Back me up here, please.


Robin M March 6, 2014 at 1:29 pm

While I do agree that texting for work situations should not be the first means of contacting and employee/employer, I think it depends on the type of person you are trying to reach. I think it is important to ASK before you assume that it is ok to text, so as not to cause problems (such as disturbing sleep hours), but I think in some situations it could be faster and more efficient to shoot off a quick message that you know they will receive faster than an email; or if there is a situation where you are unable to call, and need to speak with the certain person immediately. If it is an extremely important and/or formal topic, then a phone call or email may be better suited, but if it is a quick question that can be answered in short, and both persons have agreed that texting is appropriate, then I feel it is ok. But definitely not as an all day everyday, every situation form of contact.


Raj July 12, 2014 at 11:17 pm

I personally believe texting is a very unprofessional way of communication between an employer and employee. I would never respond to a text from my boss as there should be a boundary between work and personal business. What’s so difficult about sending a email anyways? With smartphones everyone has email account set up right to their phone.


vijay July 18, 2014 at 10:22 am

hi this is vijay ….. i am in defence and my boss who is my officer usually messages me on social messaging applications…. but he seeks etiquette in messages….. i mean i am not being taught by any school or institution regarding the same… i was just surfing on net to look out for same but was unable to find such related stuff. … if anyone knows etiquette to message boss please …. do a favor by letting me know…


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