Wedding Planner Woes: What to do when a wedding is canceled

by epi on December 5, 2012

Q: I am a wedding coordinator and have recently been made aware that the bride and groom have canceled their wedding – through an E-mail from the mother of the bride. How should I respond?

A: With your bill for services rendered and any other fees delineated in your contract, and with a personal note that expresses your appreciation for the opportunity to have worked with them. You needn’t send “condolences” or express an opinion of sorrow or other sentiment without knowing what occurred.

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{ 2 comments… read them below or add one }

Joanna December 5, 2012 at 3:37 pm

While I certainly understand the sentiment that they’re trying to get at, saying you’re sorry you won’t have “the opportunity to have worked with them” sounds to me like “I’m sorry I’m losing the opportunity to get your money.” That’s equally as bad as expressing condolences.

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LAL January 15, 2013 at 6:10 pm

The answer didn’t instruct the coordinator to say “sorry I won’t have the opportunity to have worked with you.” The answer said to thank them for the opportunity to have worked with them. Presumably the coordinator had already spent some time working with the bride/MOB and it is appropriate to acknowledge that it was a pleasure to work with them.

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