Q: I work at a hotel, a four-star property where “ladies and gentlemen serve ladies and gentlemen.” Recently, we got a new general manager. He was never formally introduced to the staff in a general assembly, not to individual departments and employees. I don’t believe it’s proper business etiquette for employees to have to seek him and introduce themselves. When the last general manager started, he walked around every day for his first week and would look you in the eye, shake your hand, and make a little small talk. I still don’t know this new manager’s last name. For me the first impression has been made, and it’s not a good one.
A: I’m in favor of any new boss making an effort to circulate and introduce herself to the people working for her. It makes sense for the “new guy” to reach out to the staff, who are already nervous about the change at the top. Unfortunately, your new boss seems uncomfortable making the effort. Still, while it sounds like you (and perhaps other employees) really liked the old general manager, circumstances have changed. You can opt to hold a grudge against your new boss, or you can try to remedy the situation. Given that you still need to work with him, I suggest the latter course. While the new general manager should have mad a personal effort to meet employees, he didn’t — so making the effort on your own is the best alternative. Absent your new manager’s willingness to approach you, the most considerate thing would be for employees to introduce themselves when they first encounter him within the course of normal business. Try to open up lines of communication with him, and let him know what it’s like to emulate the culture of a four-star facility.