All Zipped Up: When loaned items are returned damaged

by epi on October 19, 2012

Q: I let a friend borrow one of my dresses for a wedding. But it was returned with a broken zipper. Do I ask her to fix it?

A: The borrower is responsible for the fix. First give her the benefit of the doubt: “Dana, I’m sure you didn’t notice, but the zipper is broken.” If she doesn’t offer to repair it, consider how far to push the issue. You might say: “Could you have it fixed, or would you like me to take care of it and give you the bill?” You might prefer not to go that far. If you wish, you can just let it go.

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