4 Comments

  1. Rebecca

    My initial impression is that the co-worker is older – in my experience, older folks who didn’t grow up with computers tend to be less comfortable using them overall and also don’t absorb the “rules” the same way as younger users. So I’d be willing to bet the person just plain doesn’t realize the impression he or she is making.

  2. Erica

    I think it’s fairly obvious that all caps sends a way different tone than regular sentence case. People have been writing for centuries. I lived at a condo whose staff would not only use all caps, they would also underline, italicize, bold, use a million different colours, and a 50 pt font to state their “power”. It was so ridiculous, most owners would just delete the emails automatically.

  3. Vanna Keiler

    I like the EPI response to this question. If nothing else works, tell the co-worker the all-caps is hard on the eyes (it is!) and as a result takes longer to read the contents, which suggests inefficiencies which could be avoided. You could also mention this to the manager as a reason for not wanting to read any more all-caps.

    All-caps is used for instruction where there is a real need, where a possibility exists someone could be injured, fired or something terrible would happen if the instructions were not thoroughly read and understood. And even in these exceptions , used ever so sparingly.

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