Beholden Boss: How to respond to a thank you from the big cheese

2010 February 3
by EPI Staff

Q: I received a handwritten note from my manager saying that she was “impressed with my development in my new role” and has noticed how I am “always trying to improve our processes,” and thanks for my continued good work in my newly appointed position.  My question is this: Do I respond in kind and send her a thank you note for her praise, do I thank her verbally when next I see her, or do I not respond at all?

A: I advise managers to recognize and compliment employees’ effort and initiative.  That your manager has made the extra effort to put that compliment in written form is great.  It’s now a part of the record for your work.  Acknowledging her compliment by thanking her verbally is totally appropriate.  It can be as simple as poking your head in her door and saying, “Ms. Smith, I just got your note and I wanted to thank you.  I’m really enjoying working here.”

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