Q: As we cut costs in my office, business travel is becoming replaced by videoconferencing. As a manager, I’m expected to embrace this technology, but it’s been problematic: People wander in and out, eat lunch, etc. Is there such a thing as videoconferencing etiquette?
A: Yes. First of all, it’s rude to waster people’s time, so make sure you test all equipment in advance, issue a clear agenda, and establish set time to start and finish. Send participants a list of ground rules: They should speak clearly into the nearest microphone, direct questions to specific people, and avoid lunch munching and other background noise. By observing these courtesies, your team can turn videoconferencing into an effective tool.
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You may also want to place a sign on the conference room door that a video conference is taking place so folks don’t “barge in” while conference calls are taking place. It can be as simple as “Quiet Please – Conference call in progress”.
Good idea!